Frequently Asked Questions
Everything you need to know about clean beauty and your orders.
What defines a product as 'clean' at The Detox Market?
We adhere to a strict Banned Ingredients List, ensuring every product is free from parabens, synthetic fragrances, phthalates, and over 1,500 other harmful chemicals.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most products. Items must be at least 50% full to be eligible for a store credit or refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are your products cruelty-free?
Sustainability and ethics are core to our mission; we only carry brands that do not test on animals.
Can I get beauty advice or product recommendations?
Absolutely! You can book a virtual consultation with our clean beauty experts or use our 'Detox Quiz' to find the perfect routine for your skin type.